HOW TO REFUND A TRANSACTION
Make sure an employee is CLOCKED IN, and his icon should be highlighted.
Click on Receipts
You can search the transaction using the following options:
- Today's Transactions
- Search by credit card
- Search bt receipt
- search by notes
- search by serial number
Click on the refund icon of the invoice that you want to refund
Search by credit card
Enter the last 4 digits of the credit card
Search by receipt
Enter the Invoice number
Search by notes
Enter the receipt note
Search by serial number
Enter the serial number
Once you have pulled up the invoice, CLICK ON REFUND
Click on the items that you want to refund.
Answer the ff. refund questions:
a. How many units would be refunded?
After putting in how many units you would be refunding, CLICK ON NEXT
b. How many units can be sold again?
After putting in the number on how many units can be sold again, click on DONE
Click on FINALIZE REFUND
Choose if the Amount to be refunded would be returned as :
a. Issue Store credit on Gift card
b. Return As Original Payment
a. ISSUE STORE CREDIT ON GIFT CARD
· Swipe the Gift card
· It would a prompt a message showing the remaining balance of the gift card.
· Click on YES to add the remaining balance on the gift card.
It would show the RETURNED PAYMENT DETAILS
b. RETURN AS ORIGINAL PAYMENT
· After you clicked on RETURN AS ORIGINAL PAYMENTS, it would give you right away the RETURNED PAYMENT DETAILS.
After you have processed a refund, it would show on your POS that your refund was successful.